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Refund policy
**1. Payment Policy:**
- All purchases must be paid in full at the time of order placement.
- We accept payments via credit/debit cards, PayPal, and other secure online payment methods.
- Orders will only be processed upon successful payment authorization.
**2. Chargeback and Fraud Prevention:**
- Any attempt of fraudulent activity or chargebacks will be rigorously investigated.
- Customers may be required to provide additional verification or documentation to confirm the legitimacy of their purchase.
- In case of suspected fraudulent activity, orders may be canceled, and appropriate legal actions may be pursued.
**3. Order Processing and Shipping:**
- Orders will be processed within 1-2 business days from the date of successful payment authorization.
- Shipping times within North Carolina (NC) and South Carolina (SC) will range from 1-2 weeks from the date of order processing.
- For orders outside of North Carolina and South Carolina, shipping times will typically range from 3-5 weeks from the date of order processing.
- Please note that shipping times may vary depending on product availability, location, and carrier delays.
**4. Shipping Fees:**
- Shipping fees will be calculated based on the weight, dimensions, and destination of the order.
- Customers will be provided with a shipping quote during the checkout process before completing their purchase.
- Any additional shipping charges incurred due to special delivery requests or address modifications will be the responsibility of the customer.
**5. Order Delivery:**
- It is the customer's responsibility to ensure someone is available to receive the delivery during the scheduled delivery window.
- Failed delivery attempts may result in additional fees for redelivery or storage, which will be the responsibility of the customer.
**6. Returns and Refunds:**
- All sales are final unless the product is received damaged or defective.
- In the event of damaged or defective items, please contact our customer service team within 48 hours of delivery to initiate a return or exchange.
- Refunds will be issued to the original payment method within 7-10 business days upon receipt and inspection of the returned merchandise.
**7. Customer Service:**
- Our customer service team is available to assist you with any inquiries, concerns, or assistance you may require.
- Please feel free to contact us via email or phone during our business hours for prompt assistance.
**8. Policy Updates:**
- We reserve the right to update or modify our policies at any time without prior notice.
- Any changes to our policies will be effective immediately upon posting on our website.
By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this policy. We appreciate your cooperation and understanding.
- All purchases must be paid in full at the time of order placement.
- We accept payments via credit/debit cards, PayPal, and other secure online payment methods.
- Orders will only be processed upon successful payment authorization.
**2. Chargeback and Fraud Prevention:**
- Any attempt of fraudulent activity or chargebacks will be rigorously investigated.
- Customers may be required to provide additional verification or documentation to confirm the legitimacy of their purchase.
- In case of suspected fraudulent activity, orders may be canceled, and appropriate legal actions may be pursued.
**3. Order Processing and Shipping:**
- Orders will be processed within 1-2 business days from the date of successful payment authorization.
- Shipping times within North Carolina (NC) and South Carolina (SC) will range from 1-2 weeks from the date of order processing.
- For orders outside of North Carolina and South Carolina, shipping times will typically range from 3-5 weeks from the date of order processing.
- Please note that shipping times may vary depending on product availability, location, and carrier delays.
**4. Shipping Fees:**
- Shipping fees will be calculated based on the weight, dimensions, and destination of the order.
- Customers will be provided with a shipping quote during the checkout process before completing their purchase.
- Any additional shipping charges incurred due to special delivery requests or address modifications will be the responsibility of the customer.
**5. Order Delivery:**
- It is the customer's responsibility to ensure someone is available to receive the delivery during the scheduled delivery window.
- Failed delivery attempts may result in additional fees for redelivery or storage, which will be the responsibility of the customer.
**6. Returns and Refunds:**
- All sales are final unless the product is received damaged or defective.
- In the event of damaged or defective items, please contact our customer service team within 48 hours of delivery to initiate a return or exchange.
- Refunds will be issued to the original payment method within 7-10 business days upon receipt and inspection of the returned merchandise.
**7. Customer Service:**
- Our customer service team is available to assist you with any inquiries, concerns, or assistance you may require.
- Please feel free to contact us via email or phone during our business hours for prompt assistance.
**8. Policy Updates:**
- We reserve the right to update or modify our policies at any time without prior notice.
- Any changes to our policies will be effective immediately upon posting on our website.
By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this policy. We appreciate your cooperation and understanding.
